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I have 3 Rokus in my house and HBO Go is installed on all 3 of them. Starting with the recent "new" app upgrade I've ran into an issue. If I activate only 2 of them there's no problem but if I activate the 3rd one the first two get logged out. Then if I reactivate the 1st two the 3rd one gets logged out. And I'm not talking simultaneous streams, I'm talking just being logged in to see the watch list, etc. I don't have this issue with any other providers so is Cox limiting how many devices can be used?
Hi S. Hollyridge,When you say activate, are you referring to the process described on https://help.hbogo.com/hc/en-us/articles/204870327-Activating-deactivating-HBO-GO-on-Roku?
Doesn't make sense that a limit is causing the problem. It did at first, but now that you gave more data, I doubt it. First, it would give that specific error, and second, it would only disconnect ONE device, not both. Do you have any other apps you use often on the Roku? ESPN? Netflix? If so, can you activate all 3 of those at once?
Also, does the Roku keep logs of any kind? Is there anywhere we can look to see why the Roku thinks it's disconnecting? I found this, but it seems very technical.
Last, have you tried checking your router logs? If you don't know how, reply with what model router/gateway you have and I can see if I can find the specific instructions.
Yes Becky, that is correct. Except I don't have to download the app from the channel store because it's already there.
I would suggest bringing one to someone else network and connecting it there. If connecting 1 at the second location disconnect the other two, you know it's limit related. If not, it's a router or firewall issue.