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DisappointedAga's avatar
DisappointedAga
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Epix on Roku

I am signed in to Cox on the Roku Epix app and pay for the Movie Pak which includes Epix. Why do I get the message 'This title is not available to you. Contact your cable provider' when I try to watch a movie?

  • Epix updated their app. Same thing happened to me.  I had to uninstall the roku channel then add and install it again.  Then it worked

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  • Tecknowhelp's avatar
    Tecknowhelp
    Valued Contributor II

    AFAIK Roku started asking for more money when they re-did their app. That's money above what Cox already pays for general content. I think Cox was going to add them, but then changed their mine with the price increase. The only official post I can find is from 2013:

    "Currently the EPIX app is available for Apple IOS devises (iPad, iPhone, iPod), any Android 2.1 device or higher and from any browser with support plug ins at epixhd.com/watchnow . "

    Epix FAQ says:

    "Note: Not all TV providers support EPIX on all devices. If you cannot access EPIX on one of the above devices, contact your provider for more information."

  • Epix updated their app. Same thing happened to me.  I had to uninstall the roku channel then add and install it again.  Then it worked

  • Hi Bernice, thanks very much for the tip!

    @DisappointedAgain: Try uninstalling/reinstalling as Bernice suggested. Let us know if you still get an error message!