Forum Discussion

What_URL_do_I_n's avatar
What_URL_do_I_n
New Contributor
8 years ago

Cox web mail not working intermittently.

For over a week now Cox web mail will not open intermittently. Currently it is down yet again.  I get this message on edge 
Hmmm...can’t reach this page
Try this
Make sure you’ve got the right web address: https://webmail.west.cox.net
Search for "https://webmail.west.cox.net" on Bing
Refresh the page
and I get this message on Chrome This site can’t be reached
The connection was reset.
Try:
Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_RESET
This is very annoying. In a few hours it may work again briefly but it keeps going down.  Anyone have any ideas what is going on here?  
webmail down
  • socal_transplan's avatar
    socal_transplan
    Contributor III
    8 years ago

    Whatever it is it's been going on longer than a week. It's been at least a month for us. I was so excited yesterday that the site stayed up all day & I didn't see "aw snap" once on chrome.  Today it's blinky. blinky & constantly crashes . we 've spent hours with lovely tech support people who leave us with working email only to go to bed & in the morning...we are not authorized to read our own email.  Calling tomorrow for yet another credit on bill.

    welcome to ***.

  • Becky's avatar
    Becky
    Moderator
    8 years ago
    I think you just need to update your shortcut. Instead of using the webmail.west.cox...link, use myemail.cox.net.

    Myemail.cox.net works in Chrome and Microsoft Edge.




  • Gotham's avatar
    Gotham
    New Contributor
    8 years ago

    Becky, 

    The myemail.cox.net url absolutely works, but the weird thing is that when I click on the webmail link on myconnection.cox.com it points to webmail.cox.net - which is the page that can't be reached by Chrome for sure. It's not my shortcut, it's me clicking on Cox's link that's taking me to the wrong place. I hope this can be fixed. 

    Thanks

  • Becky's avatar
    Becky
    Moderator
    8 years ago
    Hi Gotham,

    We have identified an issue affecting customers using webmail.west.cox.net or idm.west.cox.net to access their Cox Webmail. As a workaround, clear your browser cache and browsing history, and then set up a new bookmark for webmail.cox.net. This will prevent the problem from reoccurring in the future.

    This issue may also be affecting the shortcuts on myconnection.cox.com. The Cox.com team is working on a permanent solution.

  • Unable_to_acce1's avatar
    Unable_to_acce1
    New Contributor
    8 years ago

    Finally a solution!  Thank you!!!

    Why is Cox not letting us know about this? 

    I've wasted 2+ hours today searching online for some sort of resolution since there has not been any communication on my ticket that I submitted a week ago. So frustrating! 

  • CarolLM's avatar
    CarolLM
    Former Moderator
    8 years ago

    Hi, we're glad Becky's suggestion worked for you - let us know should you have any further concerns!  Thanks,