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How can I update the firmware on my Cisco DPC3825?

My Cisco DPC3825 is dated June 2012, recently it has been problematic.  How can I update firmware?

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  • The only way to update the firmware is to have Cox push it from their side. A moderator here may be able to help with that, otherwise you would need to call Cox support and open a ticket with Tier 2. Firmware updates should be automatic, but there can be situations that interfere. 

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