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Contour App Server Error :: 3328

We just moved within the same city (Phoenix).  We had Gigablast service at our old place and our new place.  The tech replaced our Netgear router with a Panoramic wifi router.  Not sure any of that matters, but here is the problem.

The Contour app consistently is not able to play live programs.  After several minutes of trying to load a video, the following error appears:

Server Error :: 3328

Sorry, we are having trouble retrieving this video.  If your Internet connection is otherwise working, please try a different channel or program.

Trying a different channel does not make a difference.  Occasionally, the app connects fine, which makes me ever hopeful it will work again.

Never had this trouble at our old place.  The gigablast service here is better than at the old place, so I don't think it's a wifi speed issue.

Trying this on an iPhone 6S with the latest Contour app (same behavior with a previous version).  Still on iOS 12.4 (was waiting for iOS 13 to be stable).

So far I've updated the app, rebooted the phone, signed out/in.  Nothing fixes the problem.  I can't find any reference to this error number online.

Help?  I use the app to watch local news on my phone rather than having the big tv on all the time.

Thanks much.

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