Forum Discussion

Jimmy_J's avatar
Jimmy_J
New Contributor
5 years ago

Contour App Server Error :: 3328

I noticed some comment regarding a resolution to this error, but aside from a "IP addressing/routing" comment as the solution, i am not clear on how to resolve the issue?

What steps did the tech due to resolve the issue?

Can't access Contour, but had no issues before. It worked perfectly from my ipad.

thanks for the help.

.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @ Jimmy,

    Are you able to watch TV online at https://bit.ly/2TgbEtz? Also, is this happening when you're logged into your cox network or away from home?

    Jonathan J
    Cox Moderator

    • Jimmy_J's avatar
      Jimmy_J
      New Contributor
      5 years ago

      Tried it.

      Didn't work.

      What's plan B?

      • MariaL's avatar
        MariaL
        Moderator
        5 years ago
        Hi Jimmy J,

        We can investigate this issue and go through a few troubleshooting steps with you. Please email our team at cox.help@cox.com with this post, your full name, and your complete address. You can also reach out to us on Twitter and Facebook through the links below:

        www.facebook.com/.../
        https://twitter.com/CoxHelp

        Maria
        Cox Support Forum Moderator