Contour App Server Error :: 3328

Hi Jonathan,

I tried watching TV Online and it was not successful.  Not even a list of channels would load.  This error occurred twice:

Secure Connection Failed

An error occurred during a connection to watchtv.cox.com. PR_CONNECT_RESET_ERROR

I also took my phone off wifi and connected using cell service (as if being away from home).  The connection to a To Go channel worked instantly.  Of course, the local channels I want to watch for news did not connect because I wasn't on my local network.

Last night I also got this error message on my phone (in addition to 3328):

PromisKit.PMKError : : 2

A closure was called with an invalid calling convention, probably (nil, nil)

I've seen this same error a few times.  But, then, sometimes it connects and plays fine.  Go figure!

With our new installation, the Cox contract installer replaced our previous Netgear R6300 Smart WiFi Router (R6300v2) with a Panoramic Gateway.  We never had issues with the Netgear router, although we didn't often get close to Gigablast speeds. 

Should we replace the Panoramic Gateway with the Netgear router?

We did not test the app before the install tech left.  Wish we had thought of it.

Thanks for any help. 

susan