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Issues and concerns not addressed. Empathy or concessions was not provided nor was any ownership taken. The worst experience i have is always with cox and chat support. Horrible.
I had moved service 4 months ago. Since then i have contacted cox on numerous occasions about the lies and broken promises via chat and service issues. No one in the chat department cares or even attempts to help besides "i can troubleshoot"
The tech who installed my service lied about everything possible. I requested my home to be rewired, told with panoramic its not.needed and its the best offered..lies...lies..I have the ultimate package. Which recommended amount of devices 7-9. With this "upgrade" the tech provided 6 of the 7-9 slots are taken by cox devices. That is more than 50%! If the tect was honest and wanted to have a satisfied customer, he would have not suggested this knowing how many devices i have
I work from home and every moment i spend rebooting, troubleshooting and contacting cox cost me money and it is now affecting my livelihood and my children.
I have been contacting someone for 4 months now about my service. Each chat i have endured has been exhausting and useless each and every time.
I will send the transcripts that I have and how each one I am told something completely different. If you listen to all my calls and read all my messages and see the contract that I signed over a year ago about a free service, that in fact was not free and i have been charged EVERY MONTH you will see the amount of lies and broken promises made.
I forgot why I used Cox Chat because it was years and years ago, but I sensed it was a Chatbot. It couldn't fix my problem and eventually surrendered to either emailing or calling Cox.
I wouldn't say the tech scammed you but Panoramic is the scam. It's an awful router.
If you want to rebuild your network (return Panoramic), tell us your subscribed services (landline, Internet, etc), number of devices, distances...and we'll contribute.
I agree... I have had so many issues with the chat people. The fact that they say they can't have anyone call me about my frustrations with this support is awful. I filled out the survey and made it terribly clear that I would like to be contacted about these things, and nothing. Today, I asked a chat rep how much NBA League Pass was and if there are any discounts on it. She told me that there was a Sports Pak 2(which I already have) that can be added for $10 a month. I'm beyond done and even though I have said for years I am about ready to explore other options, now is the time to call and cancel...