Forum Discussion

Mzzmel's avatar
Mzzmel
New Contributor
5 years ago

WORSE CHAT SUPPORT EVER

Issues and concerns not addressed. Empathy or concessions was not provided nor was any ownership taken. The worst experience i have is always with cox and chat support. Horrible.  I had moved servi...
awful service
cancellation
CHAT
connections
customer service
DEVICE
existing customer
internet
internet bundle
ipad
  • Bruce's avatar
    Bruce
    5 years ago

    I forgot why I used Cox Chat because it was years and years ago, but I sensed it was a Chatbot.  It couldn't fix my problem and eventually surrendered to either emailing or calling Cox.

    I wouldn't say the tech scammed you but Panoramic is the scam.  It's an awful router.

    If you want to rebuild your network (return Panoramic), tell us your subscribed services (landline, Internet, etc), number of devices, distances...and we'll contribute.

Bruce's avatar
Bruce
Honored Contributor III
5 years ago

I forgot why I used Cox Chat because it was years and years ago, but I sensed it was a Chatbot.  It couldn't fix my problem and eventually surrendered to either emailing or calling Cox.

I wouldn't say the tech scammed you but Panoramic is the scam.  It's an awful router.

If you want to rebuild your network (return Panoramic), tell us your subscribed services (landline, Internet, etc), number of devices, distances...and we'll contribute.