Forum Discussion

tamone's avatar
tamone
New Contributor
2 years ago

Youtube/Amazon Prime freezing and closing out.

While watching some of the third party apps (youtube, Amazon Prime) on Cox, the channel randomly freezes and closes out.  Or i get an error message saying check incoming connections.  Sometimes it just defaults back to the channel.  Other times it ends up rebooting.  Its a pain having to stop and reset everything.

  • CuriousJ's avatar
    CuriousJ
    Contributor
    2 years ago

    I constantly have problems with 3rd party apps on Cox. Have to watch on my iPad, then they work fine.

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 years ago

    Do you have more then one box? If so, have you tried swapping them? Does the problem follow the box?

  • LatitiaS's avatar
    LatitiaS
    Moderator
    2 years ago
    Hi Tamone,

    That sounds incredibly frustrating and I am so very sorry to learn of your troubles. Please send us an email to Cox.help@cox.com with your full
    name and address. I would like to start by checking your equipment diagnostics.
    we look forward to working with you.

    Latitia
    Cox Support Forums Moderator