Forum Discussion

tamone's avatar
tamone
New Contributor
8 months ago

Youtube/Amazon Prime freezing and closing out.

While watching some of the third party apps (youtube, Amazon Prime) on Cox, the channel randomly freezes and closes out.  Or i get an error message saying check incoming connections.  Sometimes it ju...
LatitiaS's avatar
LatitiaS
Moderator
8 months ago
Hi Tamone,

That sounds incredibly frustrating and I am so very sorry to learn of your troubles. Please send us an email to Cox.help@cox.com with your full
name and address. I would like to start by checking your equipment diagnostics.
we look forward to working with you.

Latitia
Cox Support Forums Moderator