Forum Discussion

Lori221's avatar
Lori221
New Contributor
5 years ago

XRE 03121

experiencing this same issue with error XRE 03121 and after phone tech support I have a technician here who has tried almost everything.  swapped box 2 times and still not working.  Signal checked an...
Lori221's avatar
Lori221
New Contributor
5 years ago

on demand works and apps download but live TV doesnt work.  Tech left.  I was told Supervisor would call me as they are escalating the matter.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    5 years ago
    Hi Lori221, we apologize for the inconvenience, and I understand this can lead to an unfavorable experience with our company. This case is currently being reviewed by our Video Escalations Team, and we hope to have more information for you within the next 24-72 business hours. -Kevin M. Cox Support Forum Moderator
  • MariaL's avatar
    MariaL
    Moderator
    5 years ago

    Hi Lori221, 

    We received an update from our Video Escalations Team that this issue has been resolved. Please let us know if you need additional support. 

    Maria

    Cox Support Forum Moderator