Forum Discussion

ksmcmulliin's avatar
New Contributor
5 years ago

Why don't we get a discount for service that is down ?

Yesterday several channels were off the air for most of the day. This occurs at least once a week or every other week, and the channels do not come back on do to there technical problems, but I still pay for no service. Time to change. We should be given a discount for service we do not get. Also when the service goes down, you end up calling the IT section and they run a few tests and then you usually have to unplug, wait ten seconds and plug it back in. I do their job. I would expect to get paid for the service I render. I for one will start keeping a log when the service goes down and when I get enough I will notify the FCC and then notify Cox. I will expect a discount when service is not rendered. 

2 Replies

  • Karen_R's avatar
    Former Moderator
    Hello Ksmcmulliin,

    Thank you for contacting Cox Social Media. I truly apologize that the services are not working properly and that we have not fully resolved the issue. We can take a look into your account. Please send an email with this forum link, your full name, and address to We will reply back once we receive the email. Thanks

    Cox Forum Support