Forum Discussion
- Sam1537New Contributor
I have the same problem. Cox trucks in the neighborhood all day and nothing gets better. Same crappy internet and cable problems every day.
- ColleenDModerator
monnea and Sam1537
I know service issues can be frustrating and I'd like to help. I was able to use each of your community forums credentials to locate your accounts. monnea I'm not finding any detected issues in your area. I would recommend using the Cox app to troubleshoot. If you need additional help once you've completed troubleshooting in the app you can email us at cox.help@cox.com or reach out on Facebook or Twitter/X.
Sam1537 when I checked your area, I found there is an outage declared due to maintenance being performed in your area. If you need additional assistance once the outage has cleared, or have any other questions please email us at cox.help@cox.com or reach out on Facebook or Twitter/X.- monneaNew Contributor II
Thank you for the response. I would have to troubleshoot nearly every day. The random loss of sound and/or picture happens almost daily.
- GregP1Moderator
Hi Monnea,
We want to make sure this gets fixed. Is this issue occurring at a particular time of day?
Greg
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