Why does the sound randomly stop and the service go in and out multiple times per day?
This happens almost every day. Pay way too much for such bad service.
Forum Discussion
monnea and Sam1537
I know service issues can be frustrating and I'd like to help. I was able to use each of your community forums credentials to locate your accounts. monnea I'm not finding any detected issues in your area. I would recommend using the Cox app to troubleshoot. If you need additional help once you've completed troubleshooting in the app you can email us at cox.help@cox.com or reach out on Facebook or Twitter/X.
Sam1537 when I checked your area, I found there is an outage declared due to maintenance being performed in your area. If you need additional assistance once the outage has cleared, or have any other questions please email us at cox.help@cox.com or reach out on Facebook or Twitter/X.
Thank you for the response. I would have to troubleshoot nearly every day. The random loss of sound and/or picture happens almost daily.
