Forum Discussion

coxprblms's avatar
coxprblms
New Contributor III
4 years ago

Why does a recording on the hard drive of the DVR box require perfect outside cable connectivity to play a recording?

I'm having issues with connectivity outside of my house. Why does slow performance outside of my home cause issues with watching a DVR recording thats stored on the local hard drive of my DVR? I'm li...
JonathanJ's avatar
JonathanJ
Former Moderator
4 years ago
@coxprblms

The remote commands are run through servers on our end and not necessarily the box itself like previous platforms. So if the box is experiencing connection/signal issues, you would not be able to do any of your normal commands at that time.


Jonathan J
Cox Moderator
  • coxprblms's avatar
    coxprblms
    New Contributor III
    4 years ago

    So when I press play on a recorded show the remote control sends the signal to the DVR which then sends it through the coax connection, out my home, over miles of connections to servers in a data center somewhere in the world, then the servers interpret the "play recording" message and send the signal back to the DVR telling it to play the recording?

    • bearone2's avatar
      bearone2
      Contributor III
      4 years ago

      no cloud, the dvr has a hard drive & why you lose saved programs if it's ever swapped out.

      • CurtB's avatar
        CurtB
        Valued Contributor III
        4 years ago

        The OP wasn't talking about cloud DVR.  The issue he described is the inability to playback recorded programs on the local DVR, when there isn't a proper cable signal.  When the cable signal is restored, programs recorded on the local DVR can be viewed again.  The desire is to be able to watch programs during an outage that were previously recorded on the local DVR.