Forum Discussion

Wantcleartv's avatar
New Contributor
4 years ago

Why are channels pixilated & distorted?

Why are some channels pixilated & distorted such as 103 ID, 19/1019 FF, etc.?

9 Replies

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  • BenS1's avatar
    Former Moderator
    Hi @WantCleartv,

    You can use the Cox App to troubleshoot your box, link here: . Are there any splitters or amplifiers that are connected to the coaxial that is screwed into the back of your Cable box? Make sure to check your connections are tight and secure and cables are undamaged as well.

    Ben S.
    Cox Support Forums Moderator
  • ttheisen's avatar
    New Contributor

    I've had 3 techs come out in the last month and do different things that have done nothing to solve my problem. I've been having periodic pixalation and freeze frames for the last year. I copied the following from a forum that pretty much sums up my problem:

    For the past year, our cable signal becomes very pixelated and freeze framed and sound outages. It started when Cox opted to require cable boxes for every set in the house. Only it's affecting sets with and without boxes. When service is called, they attempt to be helpful and apologetic but enough is enough. It takes a minimum of two days for service to arrive, they reset boxes, put more filters on the lines, and leave. It works for a few hours, sometimes a few days, before it starts all over again. I live in a new residential neighborhood in a newly constructed home. After 26 years of loyalty to Cox, I'm ready to try something else. The last guy even replaced the drop line to no avail. One tech put on filters the next one took them off, each one has reconfigured the wiring on the amp to their specifications with seemingly no regard for any standard. They just look at things and scratch their heads and leave thinking they fixed it, which they have not. Pretty much ready to switch to HULU at this point.

    Disappointed and frustrated beyond words.

    • JonathanJ's avatar
      Former Moderator

      I'm sorry if we have disappointed you in any way. There was a ticket for ingress on the line which has been resolved today. Are you currently experiencing any issues, if so is it happening on all the cable boxes are just one?

      Jonathan J
      Cox Moderator
      • ttheisen's avatar
        New Contributor

        I am still getting the same pixalation and freezing on all boxes