Forum Discussion

gtjack's avatar
gtjack
New Contributor II
5 years ago

Where can I get a cablecard and Tuning Adapter setup kit?

Recently got an additional TIVO, and called the local store in Macon,Georgia on 27 and 28 Aug to ask about getting a Cablecard and Tuning Adapter setup kit. Left a message both times, as the instructions said leave a message and they would call back. Well, no call back either time. Call the Cox 800 number, and they state that the equipment must be obtained from the local store, that it cannot be mailed. Getting run around in regards to getting the cablecard and TA kit I need. How can I obtain these short of filing a FCC complaint, which will be my next step.

  • ChrisL's avatar
    ChrisL
    Former Moderator
    5 years ago
    I apologize for any inconvenience caused. You should be able to visit the your location solutions store at your convenience to pick these up. Visit https://bit.ly/2DTRPOE to find locations and operating hours in your area.

    -Chris
    • gtjack's avatar
      gtjack
      New Contributor II
      5 years ago

      They problem is the store won't answer or return call, and the last time I went there they insisted they did not have any cablecards or tuning adapter kits. Took a FCC complain and visit from Supervisory Cox Technician to get it all working. Is there a way to have the equipment sent to me, given the current environment we are in? 

      • Allan's avatar
        Allan
        Moderator
        5 years ago
        @Gtjack, We can look into this issue further for you. Please send us an email with your full name and address to cox.help@cox.com. -Allan, Cox Support Forums Moderator.