Forum Discussion

gtjack's avatar
gtjack
New Contributor II
5 years ago

Where can I get a cablecard and Tuning Adapter setup kit?

Recently got an additional TIVO, and called the local store in Macon,Georgia on 27 and 28 Aug to ask about getting a Cablecard and Tuning Adapter setup kit. Left a message both times, as the instruct...
ChrisL's avatar
ChrisL
Former Moderator
I apologize for any inconvenience caused. You should be able to visit the your location solutions store at your convenience to pick these up. Visit https://bit.ly/2DTRPOE to find locations and operating hours in your area.

-Chris
gtjack's avatar
gtjack
New Contributor II
5 years ago

They problem is the store won't answer or return call, and the last time I went there they insisted they did not have any cablecards or tuning adapter kits. Took a FCC complain and visit from Supervisory Cox Technician to get it all working. Is there a way to have the equipment sent to me, given the current environment we are in? 

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    @Gtjack, We can look into this issue further for you. Please send us an email with your full name and address to cox.help@cox.com. -Allan, Cox Support Forums Moderator.