Forum Discussion

hammerva's avatar
hammerva
New Contributor
4 hours ago

When did pause and rewinds on live TV stop happening?

Hello.   I just noticed today that I can't do a pause anymore when watching live.   And I can't do rewinds anymore.  It gives me a message saying that my set up box doesn't support that.   When did this start happening because I had no issues before.  I didn't get a new cable box.  I have a release version 183.1.1 Contour TV box and had it for at least 2 or 3 years.   Did they make a software change last night or earlier today that stopped this?  Is just a cheap attempt to make me get a more expensive box and erase all of my DVR recordings again

  • CurtB's avatar
    CurtB
    Valued Contributor III
    2 hours ago

    Record a minute or two of something just to verify you still have DVR service.  Assuming you still do, your issue could have been caused by a signal issue.  When you press a key on the remote, a signal is sent to a Cox server which sends back a reply.  If you had a disruption in your signal, your receiver may not have received the reply which would trigger the pause or rewind.  

  • BrianM's avatar
    BrianM
    Moderator
    4 hours ago

    There have not been any changes that we are aware of, if you are subscribing to dvr service that should definitely work. I would try a manual reboot by unplugging the power first to see if that makes any difference and if still experiencing trouble, email us at cox.help@cox.com to take a closer look.