Forum Discussion

myissue's avatar
myissue
New Contributor
7 years ago

What is the issue when pixelation continues to occur after 8 tech visits, numerous equipment resets and cable and equipment replacements from the tv to the street...6 months trying to get resolution.

Pixelation, loss of video or audio or both, picture to black
Bruce's avatar
Bruce
Honored Contributor III
7 years ago

Does this happen on every channel and consistently during the day?  Do you have other HDMI components connected to your TV?  If so, do those components have pixelation?  What type of TV do you have?

  • edcetera's avatar
    edcetera
    New Contributor II
    7 years ago

    I have the same issues since December 10th and no one from cox has been able to get the local Cox office to do work on the system belfroe it gets on to our proerty, they say theres a problem at the head end, and then they do nothing.

    I believe they wish I would just accept this not worth paying for service or just go away

    Please reply moderator

    / Ed