Forum Discussion

sdsufan's avatar
sdsufan
New Contributor
6 years ago

Warning about switching to new Contour - phone representatives are not educated

I have NEVER posted on a forum group before or complaint sight before.  Please note if you have multiple boxes to switch to Contour that you have to do them all at once. I CALLED and ASKED the repr...
KevinM2's avatar
KevinM2
Former Moderator
Hello, I understand there's no reply needed, but I want to tell you how immensely sorry I am to learn about this experience. 25 years of loyalty is a long time, and this is not the type of experience we want for our customers. This will be shared with our leadership team, and we cherish your genuine feedback. If you ever have any questions or concerns, please don't hesitate to reach out to us at cox.help@cox.com, Facebook or Twitter. -Kevin M. Cox Support Forum Moderator
Bruce's avatar
Bruce
Honored Contributor III
6 years ago

Hmm...share it with the same leadership responsible for creating the uneducated environment.  It's not the representative's fault for bungling the experience.  It's the fault of leadership...or lack thereof.