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- KevinM2Former ModeratorHi Carlosaro, this is not a normal occurrence. Does this occur only on certain channels? Does this happen while watching On Demand or live TV? Do you have a soundbar? -Kevin M. Cox Support Forum Moderator
- CarlosaroNew Contributor
Live TV, no sound bar. Maybe it's a built in feature on my Sharp Smart TV?
- KevinM2Former ModeratorDoes the volume increase during commercials? It's quite possible this could be related to your television. To be safe, I'd recommend reprogramming your Contour 2 remote to the television, http://bit.ly/2Yo0B1t. If the issue persists, you are welcome to exchange the remote at your local Cox Solutions store, free of charge. If that doesn't resolve the issue ultimately, then I would suggest contacting the manufacturer directly. Their contact information is listed below:
Main: 1-800-BE SHARP
1-800-237-4277 (toll-free USA)
Mon-Fri: 8:00 am – 8:00 pm (EST)
Sat-Sun: 10:00 am – 8:00 pm (EST)
www.sharpusa.com/Support.aspx
-Kevin M. Cox Support Forum Moderator
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