Forum Discussion

Amosannette's avatar
Amosannette
New Contributor
6 years ago

Contour app suddenly not working on iPad!

So tired of issues with Cox! Recently added an update to my iPad and now my contour app doesn’t want to work. I rebooted the tablet. I uninstalled and reinstalled the app. Nothings working! Extremely irritated is not a strong enough for what I am right now. 

app
contour
customer service
  • LisaH's avatar
    LisaH
    6 years ago
    Hi Amosannette. I can understand your frustration when something doesn't work as expected. Are you getting an error message? To get assistance with getting this fixed, please email cox.help@cox.com with your complete address, name on the account and include this link and we will be glad to help you. Thanks, Lisa - Cox Support Forums Moderator
  • LisaH's avatar
    LisaH
    Moderator
    6 years ago
    Hi Amosannette. I can understand your frustration when something doesn't work as expected. Are you getting an error message? To get assistance with getting this fixed, please email cox.help@cox.com with your complete address, name on the account and include this link and we will be glad to help you. Thanks, Lisa - Cox Support Forums Moderator
      • KevinM2's avatar
        KevinM2
        Former Moderator
        6 years ago
        Hi Meaghen, do you receive the same error when accessing Contour on watchtv.cox.com? Are you using the primary login? Can you please send us an email at cox.help@cox.com, for further assistance? -Kevin M. Cox Support Forum Moderator