Forum Discussion

Carlosaro's avatar
Carlosaro
New Contributor
5 years ago

Volume rises suddenly after TV has been on for five minutes or so

How do I turn off the annoying volume rise after the TV has been on for a while?  It come out of nowhere.  Aggravating!  I want the volume to stay put.  Always.  

7 Replies

  • KevinM2's avatar
    KevinM2
    Former Moderator
    Hi Carlosaro, this is not a normal occurrence. Does this occur only on certain channels? Does this happen while watching On Demand or live TV? Do you have a soundbar? -Kevin M. Cox Support Forum Moderator
    • Carlosaro's avatar
      Carlosaro
      New Contributor

      Live TV, no sound bar.  Maybe it's a built in feature on my Sharp Smart TV?  

      • KevinM2's avatar
        KevinM2
        Former Moderator
        Does the volume increase during commercials? It's quite possible this could be related to your television. To be safe, I'd recommend reprogramming your Contour 2 remote to the television, http://bit.ly/2Yo0B1t. If the issue persists, you are welcome to exchange the remote at your local Cox Solutions store, free of charge. If that doesn't resolve the issue ultimately, then I would suggest contacting the manufacturer directly. Their contact information is listed below:

        Main: 1-800-BE SHARP
        1-800-237-4277 (toll-free USA)
        Mon-Fri: 8:00 am – 8:00 pm (EST)
        Sat-Sun: 10:00 am – 8:00 pm (EST)

        www.sharpusa.com/Support.aspx

        -Kevin M. Cox Support Forum Moderator