Forum Discussion

new_user's avatar
new_user
New Contributor
6 years ago

unreliable service

We're relatively new here and are astounded at the poor service from Cox - almost used to watching tv with flickering audio and freezing frames.  This is a rip-off!!  And Cox is clever enough to provide no opportunities to contact a responsible service rep without going through hoops and getting an offer to send a tech out with a service fee attached.

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    Hello, we apologize for the unpleasant experience you're having with our products and services, and we're here to help. How many receivers are impacted by this issue? Can you please check to ensure that all cables are free of damage and securely fastened? If you have a splitter, please make sure that is also in working condition. Freezing frames and flickering audio could be an indication of a signal issue. If a technician goes out to the home, and the issue is determined to be related to the Cox equipment or Cox wiring, there is no charge assessed. For additional support, please reach out to us at cox.help@cox.com, Facebook or Twitter. -Kevin M. Cox Support Forum Moderator