Tv service
For three years, I had the same gateway, modem, and the same service on my television about three weeks ago the Internet went out and suddenly the TV on the patio could not keep a constant signal, an...
Forum Discussion
Hello. I apologize that you encountered this experience. We value your long time business with us and appreciate that your service has not had any major issues. With this current issue, I would recommend swapping the older modem for a new one to see if the issue persists. If it does, we should have a technician investigate why the sudden change. If you have questions or would like further assistance, please contact our team on Facebook, Twitter/X, Instagram or by email cox.help@cox.com with a link to this thread so we can assist. Thank you.
Well, I appreciate your concern. I spent another hour and 40 minutes on the phone with COX COMMUNICATIONS today I went through six different people until I finally got to someone who would listen unfortunately as this is sad and everything and work for so suddenly you got me to upgrade you requested me to change and get additional equipment And I really don’t understand why because the world was working great prior to the initial shut down one month ago fortunately I have one tech that is coming out tomorrow and we will hope that we can figure out why a television that is only 30 feet away from the modem can’t get complete reception . Is disappointing at best.
