TV and Internet Issues Look at Other Options Over Cox

We have had multiple outages, etc.  The worst problems occur whenever a neighbor has a service appt with COX, others on the street lose service.  We have reported it many times to COX and nothing gets fixed.  Yesterday COX was out to bury a line for a neighbor, which took down our TV and Internet.  We told the technician and he said they would be right back.  They never came back.  Called COX and the soonest they can get someone out is Tuesday.  This is their issue, it is a COX technician who caused the problem.  If their technician caused the issue, they should adjust their schedule and have someone out to fix it immediately. We have no TV, and no internet.  This means I cannot work today or tomorrow until they come to fix an issue they caused, which means I lose money and productivity because of their incompetency.  We have lived here for 6 months, our cable is still hanging on the fence, as they never buried it, however they said they did and have had multiple outages.  Clearly there is a management problem with the technicians.  This is the last time, I will cancel this week.  Be forewarned to look at other options over COX.