Forum Discussion

CarinasMommy's avatar
CarinasMommy
New Contributor
2 months ago

TV and Internet Issues Look at Other Options Over Cox

We have had multiple outages, etc.  The worst problems occur whenever a neighbor has a service appt with COX, others on the street lose service.  We have reported it many times to COX and nothing gets fixed.  Yesterday COX was out to bury a line for a neighbor, which took down our TV and Internet.  We told the technician and he said they would be right back.  They never came back.  Called COX and the soonest they can get someone out is Tuesday.  This is their issue, it is a COX technician who caused the problem.  If their technician caused the issue, they should adjust their schedule and have someone out to fix it immediately. We have no TV, and no internet.  This means I cannot work today or tomorrow until they come to fix an issue they caused, which means I lose money and productivity because of their incompetency.  We have lived here for 6 months, our cable is still hanging on the fence, as they never buried it, however they said they did and have had multiple outages.  Clearly there is a management problem with the technicians.  This is the last time, I will cancel this week.  Be forewarned to look at other options over COX.

  • GregP1's avatar
    GregP1
    Moderator
    2 months ago

    Hi,

     I apologize for the trouble you are having and the experience you have had. Please reach out to us privately so we can investigate. Our email address is cox.help@cox.com Please be sure to include your name, full street address, and a link to your forum post.

    Greg

    • CarinasMommy's avatar
      CarinasMommy
      New Contributor
      2 months ago

      This was no assistance.  The emails resulted in me still needing to wait for a service appointment based on COX's schedule.  No assistance was given, even though the problem was an issue due to a COX technician disconnecting our service by accident. You would think that an issue that COX caused would result in someone being sent out the next morning, or at least this morning (2 days after their own technician made a mistake) to reconnect us.   I am looking into alternate options today, as I can not continue to have issues like this (its not the first time). 

      • ChrisJ2's avatar
        ChrisJ2
        Moderator
        2 months ago

        Hi, there. I'm so sorry for the difficulty here and I would like to help. We've responded to your email with regards to this issue. Please let me know if there's anything else I can do to help. 

  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor
    2 months ago

    Contact Cox through the email the moderator gave. See if they can put in a "disconnect in error" request with dispatch for a sooner appointment. Not sure if such a request is still possible, but it was when I worked there.