This was no assistance. The emails resulted in me still needing to wait for a service appointment based on COX's schedule. No assistance was given, even though the problem was an issue due to a COX technician disconnecting our service by accident. You would think that an issue that COX caused would result in someone being sent out the next morning, or at least this morning (2 days after their own technician made a mistake) to reconnect us. I am looking into alternate options today, as I can not continue to have issues like this (its not the first time).
Hi, there. I'm so sorry for the difficulty here and I would like to help. We've responded to your email with regards to this issue. Please let me know if there's anything else I can do to help.
Yes you responded, however you said nothing can be done to help.
I apologize, we were unable to schedule an earlier appointment for you. The purpose of Cox Forums is to allow customers to discuss technical topics related to residential Cox residential services with other customers. For questions, comments, and concerns regarding outages, billing, or other account-specific issues, we request that you reach out to us on Twitter at CoxHelp, visit us on Facebook at https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. Thank you for your continued patience and understanding.
You guys talk like robots. Why did you even ask OP to email you if you knew there was nothing you could do to help? Does Coffee forms not exists anymore? Are you not able to contact local dispatch?
