Forum Discussion
Cox is aware of the problem, and it has been elevated to the highest priority.
Call 877-820-8202, Ask for Ashley in Wichita KS, she's aware of the situation.
Also make contact with Julian in the West Regional Executive Resolutions office. He is also aware of the issue.
[Moderator edit: Please email Cox.Help@cox.com for assistance with this issue.]
How dare you modify the email address that was helpful to me. You ordinary Cox moderators dont have a clue how to get the message to the right people.
Do you know what hours Ashley will be available?
- bryaninphx7 months agoValued Contributor
She works from home. I believe she said until 7pm her time.
- PJL15207 months agoNew Contributor II
I spoke with Shenese with Exec Resolutions. She said the Tuning Adapter issue has now become an issue with multiple customers and they are working on the solution. They don't have a est fix date, but they will let me know when they make progress. I can get all my channels, so I am not impacted unless I want to start getting premium channels as my current service doesn't require a tuning adapter.
- bryaninphx7 months agoValued Contributor
There are three new Doctor Who specials on BBC America this month. Of course they need the Tuning Adapters.
I've asked to get an old Cisco TA until it's fixed.
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