Forum Discussion

SandraM310's avatar
SandraM310
New Contributor
5 years ago

Tivos and Tuning Adapter

For the past 2-3 months, I receive messages daily on both of my TiVos that a tuning adapter is not and is connected to my TiVo.  I used to receive those messages about once every 1-2 months, but they are now daily, sometimes even twice a day.  I will be watching tv, and a message will pop up that a tuning adapter is not connected to my TiVo.  I then will see the blinking light on the tuning adapter and eventually receive a message that the tuning adapter is once again connected. There are times when my televisions are off, and I see the tuning adapter blinking.  When I do  turn on the television, there is a message that the tuning adapter is connected. I have to respond to these messages before they will clear and I can again watch television.  Is the tuning adapter is spontaneously rebooting itself? If so, why? This is affecting my recordings, and I would like to know why this is happening all of a sudden. 

I cannot find any posts about this issue anywhere, so I am starting with Cox.  Is this because of the new equipment upgrades performed in my neighborhood, which coincidentally occurred just before this issue started?

Thank you.

  • Allan's avatar
    Allan
    Moderator
    5 years ago
    @SandraM310, I recommend unplugging the power from the tuning adapter for 2 mins and then plug it back up. Please let us know if there is any change. -Allan, Cox Support Forums Moderator.
  • Andrew_Wees's avatar
    Andrew_Wees
    Contributor III
    5 years ago

    change the usb cable mine was doing the same thing and that fixed it so far

    • SandraM310's avatar
      SandraM310
      New Contributor
      5 years ago

      Thank you for the suggestion.  I'll give it a try.

  • awrdgrs's avatar
    awrdgrs
    New Contributor
    5 years ago

    I have the same issue.  I have three TiVos and three tuning adapters.  My issue started in July of 2020 and my tuning adapters reboot many times a day and it is very frustrating.  They all reboot at the same moment when it happens.  I've been working with Cox and TiVo support for countless hours with no solution.  The tuners seem to attempt to load a new firmware version on startup and I've noticed that these tuning adapters have two newer firmware versions available than the version installed.  I started a ticket with Cox over a week ago about the firmware and have not heard back. 

      • awrdgrs's avatar
        awrdgrs
        New Contributor
        5 years ago

        Thanks for the suggestion.  I've replaced all equipment multiple times including all cables and power supplies.    

    • MichaelJ's avatar
      MichaelJ
      Moderator
      5 years ago
      Awrdgrs,

      I am sorry that you have not heard back on your ticket yet. Please email our Social Media Team so we can check into this for you, Please include your complete home address, your first/last name, and the name of the primary account holder. Please include a link to your forums message and include the ticket number.

      Email us at cox.help@cox.com

      Thank you,

      Mike J.
      Cox Support Forums Moderator