Tivos and Tuning Adapter
For the past 2-3 months, I receive messages daily on both of my TiVos that a tuning adapter is not and is connected to my TiVo. I used to receive those messages about once every 1-2 months, but they...
Forum Discussion
Awrdgrs,
I am sorry that you have not heard back on your ticket yet. Please email our Social Media Team so we can check into this for you, Please include your complete home address, your first/last name, and the name of the primary account holder. Please include a link to your forums message and include the ticket number.
Email us at cox.help@cox.com
Thank you,
Mike J.
Cox Support Forums Moderator
I am sorry that you have not heard back on your ticket yet. Please email our Social Media Team so we can check into this for you, Please include your complete home address, your first/last name, and the name of the primary account holder. Please include a link to your forums message and include the ticket number.
Email us at cox.help@cox.com
Thank you,
Mike J.
Cox Support Forums Moderator
Thanks. Sending an email now.
Did you ever get this solved? Cox has essentially bricked my TiVo and doesn’t seem to have any solutions
- Hi Bkmoore4113. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us via email at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
Sent and responded to many emails and spent more hours on the phone with Cox but they still have not fixed the issue. I did talk to Cox sales and got a price for using Cox DVRs and it was more expensive than my current solution. I told the sales person that I didn't want to do anything but they placed the order and sent me the equipment anyway. I had to call and undo the order and drive to a Cox location and return the equipment. Just more wasted time. It's nearly impossible to watch TV and my three TiVos are worthless because the tuning adapters keep rebooting. I've been waiting for weeks for them to get back about the outdated firmware on the tuning adapters with no response. One of the problems is the complete denial that there is a problem and the lack on knowledge about TiVo at Cox. Not to mention that it's just "mind over matter". They don't mind because we don't matter. I would switch if there was a choice but I'm back to just the idea of not having cable.
