Tivo V58 Errors
Early this morning all channels started saying Unauthorized with a V58 error. Guides work fine but all channels are no longer authorized. Support is clueless and wants to send a tech. Any ideas? W...
Forum Discussion
First thing I would do is contact Cox and see if they still support cable cards in your area. I hear it was only a matter of time since Comcast and a few other ISP have already quit support. On the Cox CC support page, it says;
"Due to the evolving use of the Internet to view and transmit video programming, Cox must make network upgrades to ensure its programming remains secure. It may be necessary to contact the equipment provider for Cable CARD-ready devices to upgrade your device."
I read a couple posts about that is the error people started getting when the system shut down.
Second, Do you have the new tuner adapter? It's considered a high-split tuner adapter but I forget the manufacture. Begins with an "A". I know that it is needed in areas with 2Gbps service or that are considered mid-split. That would usually only cause a problem with premium and SDV channels, not all channels, so I think it may be the first thing. Fingers crossed for you.
Thanks for the response. The chat support was completely useless. He wanted to reboot my internet modem to fix a cable TV problem.
This is a Tivo Roamio with a Cox cable card. It has worked fine until today. I do not use a tuning adapter. Never needed. Have hard reset the Tivo and re-seated the cable card. Guides work fine but channels are not authorized when selected.
Cox here has not mentioned discontinuing cable card support.
Spent an hour on the phone with a "cablecard specialist". Also fairly clueless.
They want to dispatch a tech who will not have a new cable card.
This could be the final push to just go all streaming.
I thought you needed the tuner adapter to get what is called switched digital video (sdv) channels. these are channels that only broadcast when devices like the tuner adapter sends a signal to Cox to save on bandwidth. hopefully the moderator will be able to figure something out. if you learn that cable cards are no longer supported, please report back so others will know. also, if privacy allows, include what area you're in just in case they don't work in some areas.
Also, don't use chat, ever, for anything. They are either bots or outsourced. Either call Cox and ask for CAG or contact them through one of the methods the moderator gave.
Elgato748 Hi, I'd be more than happy to get a few signals over to your cable card and make sure that it's paired. Please send an email to cox.help@cox.com and include your full name and address. Thanks!
I think the issue is related to your older post. Do you still have the new TA they sent you? If so, try hooking it up and see if anything improves. I haven't heard that error be related to SDV, but doesn't hurt to try.
