Forum Discussion

LongTime_TIVO_U's avatar
LongTime_TIVO_U
Contributor
3 years ago
Solved

TIVO Tuning Adaptor spontaneous restart/reboot

For the past two months, the two Cisco Tuning Adaptors associated with my two TIVO's have been restarting by themselves. For a while they were synchronized i.e. they both rebooted at the same time. N...
tivo
Tivo cable card
tivo tuning adapter
LongTime_TIVO_U's avatar
LongTime_TIVO_U
Contributor
3 years ago
Copy Link

Request to COX Moderators.

Can you provide an updated status for a fix to this problem?

Thanks

  • ColleenD's avatar
    ColleenD
    Moderator
    3 years ago
    Copy Link
    Hi, LongTime TIVO User!

    Thanks for reaching back out. We don't have an update yet, but I can confirm our engineers are still working on it. We will be sure to provide any updates as they are available and are monitoring the situation for resolution.

    Colleen
    Cox Forums Moderator
    • Desert_Rat's avatar
      Desert_Rat
      New Contributor III
      3 years ago
      Copy Link

      It is a show of complete incompetence that in over FIVE months, Cox has been unable to get this issue resolved.  Why is it rebooting in the middle of the night, 3:50AM as well as multiple times during the day?? Why is the remote becoming unpaired during these reboots?  Go ahead, Cox, tell me that they are working on it. Why did I lose two episodes of Jeopardy, this past week?? Why do I have to PAY History channel to see programs that you have been unable to give me??

      • ColleenD's avatar
        ColleenD
        Moderator
        3 years ago
        Copy Link
        Hello, everyone.

        I've reached back out to the teams engaged in resolving the TA reboot issue you are all experiencing, and at this time we don't have any new information to share. I understand your frustration regarding the amount of time it has taken for a resolution and want to extend my sincere apology for any inconvenience it has caused. Please rest assured that multiple teams are engaged in resolving this complex matter.

        Colleen
        Cox Forums Moderator
  • DavidA2's avatar
    DavidA2
    Former Moderator
    3 years ago
    Copy Link
    Hi LongTime TIVO User,

    I am sorry to hear that happened. Have you tried reconnecting yet? If you have, please let us know what you are seeing.

    David
    Cox Forums Moderator