Forum Discussion

upset_in_vegas's avatar
upset_in_vegas
New Contributor
5 years ago

Tivo and Cox

I have Tivo, I asked Cox to provide a tuner and cable card so that I would have service. They keep demanding that I have a contour box. I keep asking why the tuner and the cable card provide the serv...
Tivo.
BrianM's avatar
BrianM
Moderator
A contour box is not required to provide service for Tivo, I am not sure why you were told that. You can return the contour box and use just the cable card/tuning adapter if you would like.

Brian
Cox Support Forum Moderator
upset_in_vegas's avatar
upset_in_vegas
New Contributor
5 years ago

Brian, I know that, but everyone I talk to says I need it. I understand that they are probably new but I can't get anyone to agree and fix the bill and let me drop it off. 

  • upset_in_vegas's avatar
    upset_in_vegas
    New Contributor
    5 years ago

    Is there an office in Las Vegas that is not one of their stores that I can take the box to and they will be able to correct everything? Thanks

    • BrianM's avatar
      BrianM
      Moderator
      5 years ago
      You would have to bring it to a Cox store as that is the only place that returns equipment. Just let them know you are keeping the cable service/cabled card but just want to return the contour box. You can find the list of stores here www.cox.com/.../contactus.html

      Brian
      Cox Support Forum Moderator