Forum Discussion

duhmel123's avatar
duhmel123
New Contributor III
5 years ago

Three tuning adapters blinking

Three days ago one of my tuning adapters went offline (blinking light). Called Customer Service, a update sent and all three Tuning Adapters went offline. Today a tech came and spent a hour 'trouble-shooting' but no joy. Being referred to his 'supervisor'.  Anybody else with recent TA problems?

  • LisaH's avatar
    LisaH
    Moderator
    5 years ago
    Hi Duhmel123. If the technician referred it to his supervisor, it is being addressed and should be resolved soon. - Lisa, Cox Support Forums Moderator
  • Toml66's avatar
    Toml66
    New Contributor II
    5 years ago

    I noticed my tuning adapter was blinking, I'm not sure how long it was happening, but it certainly could have been a week.  Luckily a large majority of the channels I normally watch are not SDV, at least not in the past week.  Did you get this resolved yet?  I have a tech coming to my house on Thursday to take a look.

  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    your provided equipment from cox...tuning adapters?

    • Toml66's avatar
      Toml66
      New Contributor II
      5 years ago

      Of course, as far as I know you can't bring your own or use someone else's tuning adapters, they need to be activated/paired at the headend.