kkeifer01
18 days agoNew Contributor
The Cord is Cut.
Saying goodbye from an account that has paid Cox monthly since 1978.
Was it the annual boost in cost due to a "Loyalty Program" expiring? Was it the threats to possibly charge me to have a technician come out to help me regain service? Or was it the lengthy waits to speak to a support person because they were experiencing "unusually heavy volume" of calls?
Actually it was because they quoted me a new rate after I dropped their overpriced and sluggish internet service, and later snuck in a $53 overcharge, and refusing to consider waiving it.
Streaming now with YouTube and Netflix... Keeping all my programs, and saving almost $100/mo. Bye!