Forum Discussion

mandmdaniels's avatar
mandmdaniels
New Contributor II
2 years ago

Switching from Contour 2 box to Cloud DVR

I currently have a Contour 2 box with built-in DVR and want to switch to the Cloud DVR service. I have a Cox-compatible Netgear Nighthawk modem/router and Nighthawk Mesh system. I understand that I m...
  • mandmdaniels's avatar
    mandmdaniels
    2 years ago

    Thanks WMO and Becky.

mandmdaniels's avatar
mandmdaniels
New Contributor II
2 years ago

So are you saying that Cloud DVR is not supported by my Netgear modem/router?

WiderMouthOpen's avatar
WiderMouthOpen
Esteemed Contributor II
2 years ago

This post may help clear things up. Basically you need a XG2 box. like you mentioned. The question is whether it works with a retail modem or requires a Panoramic gateway. You can use the gateway in bridge mode with your mesh system but it sounds like you want to use your retail combo unit. Maybe Becky can clarify.

  • Becky's avatar
    Becky
    Moderator
    2 years ago

    Ah, thank you WMO. I indeed forgot about QAM service. 

    I'm sorry about that, Mandmdaniels! We can swap out your current DVR and replace it with a non-DVR host receiver with Cloud DVR. This configuration doesn't require a Panoramic Wifi Gateway. 

    • mandmdaniels's avatar
      mandmdaniels
      New Contributor II
      2 years ago

      Thanks WMO and Becky.