Forum Discussion

rlink31762's avatar
rlink31762
New Contributor II
7 years ago

Sound Issues with Contour 2 and new LG TV

My Contour 2 box is connected to my new LG Oled TV with an HDMI cable for sound and picture.  When I use Expert Mode or 5.1 Surround Sound under Audio Settings on my Contour 2 box my TV drops sound and has terrible lip sync issues.  If I use the Stereo setting on the Contour box I have no sound issues whatsoever.  

Is this normal?  I would like to use the higher quality audio settings if possible.

Thanks for any help you can offer!

  • MarkM1's avatar
    MarkM1
    Former Moderator
    7 years ago
    Rlink31762,

    Do you have a surround sound system hooked up to your TV or just using the built in speakers on your TV? If you are using the built in speaks, have you checked the settings for you TV to make sure that it is setup for surround sound. Most TVs only have two speaks & may not be able to produce 5.1 sound.

    Mark M.
    Cox Support Forums Moderator
    • rlink31762's avatar
      rlink31762
      New Contributor II
      7 years ago

      I should have mentioned that the sound issues also occur with my LG sound bar.  The LG sound bar I have utilizes Dolby Atmos and 5.1 surround sound.  The sound bar is connected to the TV through the HDMI ARC port.