Sound Cutting Out
I am a long time customer and have been experiencing an issue where the sound (not video) drops out for a second at a time. This happens every 5 minutes or so. It happens in both my main room and bed...
Forum Discussion
Similar problem but only on the music channels!
- Hi AndyH and CuriousJ,
We definitely want to get these issues resolved for you! I apologize that the second link in Colleen's post didn't work. For Secondary Audio Programming issues, see www.cox.com/.../managing-secondary-audio-programming-settings.html.
AndyH, do you experience the audio drop-out on all channels, or just certain channels? If so, please provide channel numbers. I understand that you don't experience any audio issues when watching a DVD; the audio drop-out only occurs when watching TV through the Cox cable boxes. Even so, have you tested to see if the audio drop-out continues if you connect the TV audio directly to the cable box rather than the sound bar? Also, please describe what kind of cables connect the TV to the cable box and sound bar.
CuriousJ, are you also using a sound bar or audio receiver? Please describe the kind of cables connect your TV to the cable box and sound bar/audio receiver.
-Becky, Cox Support Forums ModeratorWe have the same issue. Obviously we checked the wires 🙄Im so tired of cox not fixing anything. It was like the time they said we can change our wifi name and password via the app but then we did it with the technician there and it didnt work and he said "ops, yeah must not be working."
kbc1638
I'd like to look into this for you. Please send an email to cox.help@cox.com and include your full name and address along with a link to this Forums thread.
Stephanie S.
Cox Support Forums Moderator
