Forum Discussion

vabaylee's avatar
vabaylee
New Contributor
6 years ago

"sorry there seems to be a problem" -

 When I change channels I get the "sorry there seems to be a problem".  I reset the receiver/DVR.  It works for a while. Then it stops working and I get the "sorry" message again.
vabaylee's avatar
vabaylee
New Contributor
6 years ago

Error code "XRE-03121"

  • XavierB's avatar
    XavierB
    Former Moderator
    6 years ago
    Hi Vabaylee,

    We would need to send a signal to your box that will refresh the box along with doing a reset. This reset is a little different from the manual reset. Please let us know a good time for us to send the signal. Your box will turn off temporarily for a few minutes.


    Xavier
    Cox Social Media Support Specialist