Forum Discussion

Ljadammom's avatar
Ljadammom
New Contributor
6 years ago

Software Update Failure

Cox has been trying to update software since early this morning. Keep seeing message that update is in progress. Tech support was unable to resolve and now a tech can’t come out until tomorrow! Not happy!

  • Bruce's avatar
    Bruce
    Honored Contributor III
    6 years ago

    You can try to reset your cable box from your Cox account to cancel the current update and reload the software.

      • JonathanJ's avatar
        JonathanJ
        Former Moderator
        6 years ago
        @Ljadammom

        If that doesn't work try unplugging the cable box power cord for 60 seconds.

        Jonathan J
        Cox Moderator