Forum Discussion

Bobbbbbb's avatar
Bobbbbbb
New Contributor
7 years ago

Selecting under 1000 channel jumps to corresponding 1xxx channel and displays error

Not long ago, the channels under 1000 were switched to HD which is fine. The problem is when I tune to channels under 1000 (e.g. ch 9), sometimes it jumps to the 1xxx channel (e.g. ch 1009) and the...
Becky's avatar
Becky
Moderator
7 years ago
Hi Bobbbbbb, HD Auto-Tune is unavailable on Contour 1. The "not subscribed" message is puzzling, as it hints that the DVR is having trouble accessing its entitlement list. Have you had Cox Technical Support troubleshoot this issue since it began? Does it happen on both DVRs? If you'd like, I could send an entitlement hit to the DVRs to see if it helps speed up the channel-changing process. This type of box hit would not erase your saved Favorites or Skipped channels. -Becky, Cox Support Forums Moderator
Bruce's avatar
Bruce
Honored Contributor III
7 years ago

That's true.  I didn't know Bob's platform so didn't click the Contour-1 link.  Although it's listed under Select Your Receiver Type Below, you click its link and it reads "unavailable."

His DVR can access its entitled channels; however, it sometimes displays an error when it mysteriously redirects to another channel.  Why is his Contour-1 redirecting...or as I foolishly assumed, auto-tuning...to another channel?

Bob only sees the Not Subscribed message when his Contour-1 redirects to another channel.  If he direct-dials to a 1000+ channel, no message.  If he direct-dials to a sub-1000 channel, Contour-1 sometimes redirects to a 1000+ equivalent and displays the message.  Sometimes.