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SCP's avatar
SCP
New Contributor
2 years ago

Replaced Contour 2 Box (Arris) and it sounds like a truck

The new replacement Contour Box has two major issues; (1) Can't see the clock, digits not lit up and (2) the HDD sounds like a truck continually. I would take it in to be replaced after only 2 days, but, expect that they're all like this. Anyone replace recently and have none of the issues above?

16 Replies

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  • WiderMouthOpen's avatar
    WiderMouthOpen
    Esteemed Contributor

    Yea, Cox refurbishes their cable boxes however it's luck of the draw who get's what at the Cox store. I would suggest calling the store and asking if they have any new equipment in stock.

  • Bruce's avatar
    Bruce
    Honored Contributor III

    Explain your set-up.  Is your cable-box connected an audio-video receiver or soundbar?

    What are your audio settings on the cable-box?

    Is your TV configured to process audio?

    • WiderMouthOpen's avatar
      WiderMouthOpen
      Esteemed Contributor

      I think OP means the physical sound of the hard drive, not the sound coming from the audio output.

      • Bruce's avatar
        Bruce
        Honored Contributor III

        Begs a question.  Does Cox still order DVR with HDD from manufacturers?  I thought new boxes were cloud now.

  • PJS2's avatar
    PJS2
    Contributor II

    I had to replace my box earlier today. The replacement box is quiet and works fine. Yes, it is the hard drive model. It did a software update when first plugged in.

    Edit: It does have a clock but it's so dim it is unusable, even at its brightest setting. 

    • SCP's avatar
      SCP
      New Contributor

      Thanks. Mine has started to be a little more quite, so hopefully it will stay that way. The clock, it's the pits. I spoke to the store and they said there is no fix for that.

  • rlgrot's avatar
    rlgrot
    New Contributor III

    The new boxes do not have a lock anymore. I had to purchase a cheap battery clock on Amazon and place on top of DVR. Funny how improving the boxes results in less convinces.

    • SCP's avatar
      SCP
      New Contributor

      My two Contour Boxes (original and the replacement) has a clock, just can't see it very well, horrible brightness.