Forum Discussion
linda_scury
4 years agoNew Contributor
I never got to load a code. My initial attempt with customer service included reseting my box. During the week many things are not working properly......I can push the channel up and down and it will not register for up to 30 seconds. Put in a channel number and it will not register. I have had to pull the remote batteries in order to clear this up. In my opinion the cable box is the issue...this is very frustrating that something that worked no longer works. I ready to dump the service,
Bruce
4 years agoHonored Contributor III
I have noticed lately I need to press the Power button 3-4 times to turn off my TV. I think you're correct about glitchy software.
- BenS14 years agoFormer Moderator@Bruce
The signal from the remote to your TV shouldn't be affected by the software in the Contour box. I would recommend getting the remote replaced if it is not turning off the TV properly.
Ben S.
Cox Support Forums Moderator
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