Forum Discussion

Ligon1992's avatar
Ligon1992
New Contributor
4 months ago

Remote doesn’t work

How do I go about getting a new remote control 

  • CurtB's avatar
    CurtB
    Valued Contributor III

    Take the old remote to any Cox store.  Tell them your name and the service address.  They'll replace the remote free of charge.

  • Hi, I apologize your remote stopped working. When you press a button on the remote does any light come on at the top of the remote? I also recommend trying fresh batteries if you have not already. You can swap out the remote at a cox solution store or you can email us at cox.help@cox.com. Please include your name, full street address, and a link to your forum post

    Greg