Forum Discussion

rp24's avatar
rp24
New Contributor II
4 years ago
Solved

Regular TV channels don’t work on wireless

On my new wireless streaming TV device I cannot watch the regular channel lineup. However, On-Demand, 3rd party apps and the Contour app work.  When i try to access a regular TV channel from the Co...
  • rp24's avatar
    rp24
    4 years ago

    Fixed it myself with no help from Cox. Researching on the internet I saw references to this error sometimes being related to MoCA. so I logged into my Panoramic Wifi and saw MoCA was disabled. I enabled it and now I can watch local channels. 

    So several questions arise for Cox, why was the wifi shipped with that turned off and secondly why wasn't this simple debug option available to either Tier 1 or Tier 2 support?  

rp24's avatar
rp24
New Contributor II
4 years ago

Fixed it myself with no help from Cox. Researching on the internet I saw references to this error sometimes being related to MoCA. so I logged into my Panoramic Wifi and saw MoCA was disabled. I enabled it and now I can watch local channels. 

So several questions arise for Cox, why was the wifi shipped with that turned off and secondly why wasn't this simple debug option available to either Tier 1 or Tier 2 support?  

  • bearone2's avatar
    bearone2
    Contributor III
    4 years ago

    too bad you didn't provide this info in op!!

    • rp24's avatar
      rp24
      New Contributor II
      4 years ago

      I didn't know it at the time. I just found that this morning as I started looking around since I didn't have any new answers from Cox.  

  • mandjenrun's avatar
    mandjenrun
    New Contributor
    4 years ago

    I am so glad I found this post.  Wasted 2 hours over 2 separate tech support chats and they could not solve my problem.  Once I enabled MoCA in the router the wireless box started working.