Forum Discussion

IrishCowboy's avatar
IrishCowboy
New Contributor
6 years ago

Recorded programs pause and jump when replayed

All recorded shows on my dvr all of a sudden now pause and jump sporadically.  Additionally, if I rewind or pause live TV, it does the same thing...pauses, jumps, garbled audio, etc.  Please help with a solution. I don''t want to trade in my Contour DVR because I would lose all my recorded shows.

  • BrianM's avatar
    BrianM
    Moderator
    6 years ago
    Have you already tried rebooting your cable box by briefly unplugging/re-plugging the power from it?

    Brian
    Cox Support Forum Moderator
  • JS3's avatar
    JS3
    New Contributor
    6 years ago

    My reboot did not work. Problem seems to occur on cbs at certain times but not others.

    • diamanti1's avatar
      diamanti1
      New Contributor
      6 years ago

      We have been having same issues. I hope there is a fix?

      • LisaH's avatar
        LisaH
        Moderator
        6 years ago
        Hi Diamanti1. To get assistance with your DVR issues, please contact us via email at cox.help@cox.com and include your complete address and name on the account. Thanks, Lisa - Cox Support Forums Moderator