Forum Discussion

ddstreeter1's avatar
ddstreeter1
New Contributor
24 days ago
Solved

Misquoted charges

I called yesterday and talked to "Ian".  When we received the expanded bill this month we discovered that we were being charged $5 for Max that we didn't know about.  My current bill was $233.17.  He...
  • DustinP's avatar
    DustinP
    24 days ago

    Hello ddstreeter1,
    I know it's important that your billing concerns are addressed and that you're getting the best possible service for your money. Cox has heard that customers want transparency with their billing statement and are working on making things a bit easier to see as far as active savings. You may view details of your billing statement online within MyAccount or the Cox App. Steps on how to access clickable PDF links to your printed statements are here if or when you need to www.cox.com/residential/support/accessing-your-bill-online.html.

     

    As for changes made and wanting to see what options are possible to save, I'm sorry to hear there were no changes after speaking with support following the last time Max was removed. We can take a follow-up look to see what options may be available to help you save. For us to be able to review account specifics with you, we ask if you could email us at Cox.Help@cox.com with your full name, complete address, and include the URL to your forum comment in the email. We'd like to see what can be done that can keep you connected to what you value most as well as save.
     

DustinP's avatar
DustinP
Moderator
24 days ago

Hello ddstreeter1,
I know it's important that your billing concerns are addressed and that you're getting the best possible service for your money. Cox has heard that customers want transparency with their billing statement and are working on making things a bit easier to see as far as active savings. You may view details of your billing statement online within MyAccount or the Cox App. Steps on how to access clickable PDF links to your printed statements are here if or when you need to www.cox.com/residential/support/accessing-your-bill-online.html.

 

As for changes made and wanting to see what options are possible to save, I'm sorry to hear there were no changes after speaking with support following the last time Max was removed. We can take a follow-up look to see what options may be available to help you save. For us to be able to review account specifics with you, we ask if you could email us at Cox.Help@cox.com with your full name, complete address, and include the URL to your forum comment in the email. We'd like to see what can be done that can keep you connected to what you value most as well as save.